Account Deletion Policy

Last updated: December 17, 2025

This page explains how you can delete your Order Book account and what happens when you do so. Please read this information carefully before proceeding with account deletion.

How to Delete Your Account

To delete your Order Book account, follow these simple steps:

Step-by-Step Instructions:

  1. 1
    Go to your Profile

    Navigate to your profile section within the app

  2. 2
    Press the menu bar icon

    Locate and tap the menu bar icon in the bottom left corner

  3. 3
    Choose "Delete Account" and confirm

    Select the delete account option and click "Yes" to confirm

⚠️ Important Warning

Account deletion is permanent and irreversible. Please ensure you want to proceed before confirming.

What Happens After Deletion

Immediate Effects

  • You will be immediately logged out of the app
  • Your account access will be permanently revoked
  • You cannot create a new account using the same email address

Data Loss

  • All your orders will be permanently deleted
  • All messages and conversations will be lost
  • All app content and data will be removed

Data Retention for Security

Profile Information Storage

For security and compliance purposes, we will retain certain profile information even after account deletion. This includes basic account identifiers and security-related data that help us prevent fraud and maintain the security of our platform.

Subscription Information (For Shop Owners)

Subscription Loss

Shop owners: If you delete your account during an active subscription period, your subscription will be permanently lost and cannot be recovered.

  • • No refunds will be provided for unused subscription time
  • • All subscription benefits will be immediately revoked
  • • You cannot transfer your subscription to a new account

Email Restriction

Once you delete your account, the email address associated with it will be permanently blocked from creating a new Order Book account of that User type. This is a security measure to prevent unauthorized account recreation and maintain the integrity of our deletion process.

Need Help?

If you're having issues with the app or considering deletion for other reasons, please contact our support team first. We may be able to help resolve your concerns without needing to delete your account.

Email: yash.network24@gmail.com

Phone: 7977267165